What Does a Business Process Consultant Do?

Boosting performance and enhancing business processes seems like a simple enough goal, and yet it often appears unattainable once you start working on it. Scaling your systems to meet your evolving needs can be a challenging task not easily overcome. 

If your company’s experiencing issues, especially in regards to efficiency, a good option is hiring a business process consultant. 

An experienced professional can prove to be one of your most valuable assets. So, let’s take a closer look at a business process consultant’s role and benefits and see what they can do for you. 

The Role of a Business Process Consultant/Analyst 

Before we dive deeper into the role of a business process consultant, it’s essential to determine what precisely the “BP” part stands for. In its essence, a business process is a set of pre-established rules that determine the order of operations and how an activity should be performed. 

For example, if you get a new lead, your business process would list every step you need to take to convert them into a loyal customer. It will determine when and how you’ll contact them, how you’ll manage them, and how you’ll market your product/service to them. 

Without a well-defined business process, your employees would simply do what feels right to them – which is not the most efficient business practice. More often than not, your employees would waste time and money due to the lack of organization and structure. 

So, that’s where a business process consultant comes in. Their role is to analyze your current systems and business processes, develop a more efficient approach, and put it into practice. Business process consultants need to work closely together with you to assess your company goals, needs, and current situation and develop a strategic plan that’s tailored just for you. Their role is to optimize your business processes and help you achieve your goals with minimal effort. 

Assessing Business Requirements and Breaking Them Down 

To start developing software and strategic plans suitable to your organization, a business process consultant first needs to assess and analyze your business requirements. That starts with defining your expectations, evaluating your needs, and breaking them all down into chunks that are easier to digest. 

Now, let’s say that your main business requirement is increasing your revenue. Your business process consultant will need to break this goal down into smaller milestones such as cutting costs, boosting efficiency, increasing productivity, optimizing workflows, and more. 

Each of these milestones will then have to be broken down into actionable steps. If you want to cut costs, your business process consultant might assess your most significant monetary losses and look into how they can be fixed. If you want to boost efficiency, your business process consultant should identify what’s pulling you down and which processes will need improvement. 

Identifying All Business Processes

Before they can improve your business processes, your business process consultant will need to analyze your current situation. They’ll need to familiarize themself with every aspect of your company and every minute detail. Of course, if we are talking about large companies, then the focus should be on specific departments and how they operate.

They can do so by conducting interviews with stakeholders and managers, monitoring employees, overseeing daily workflows, documenting your current systems, identifying bottlenecks, finding redundant processes, and more. 

Only by identifying your current business processes can they find the best ways to optimize them. They’ll determine which processes can be automated by AI and advanced solutions, which ones need to be eliminated, and which ones can be left as-is. 

The more intimately your business process consultant knows your business, the better they’ll be at helping you take it to the next level. 

Creating Realistic Projections 

Once your business requirements have been assessed and broken down, and your current processes have been identified, your business process consultant will create realistic projections that will determine whether your goals are feasible and to what extent. 

You’ll receive the best estimation of what kind of results you can expect by improving certain processes and business practices. You’ll know an approximate timetable of when your current systems can be upgraded and how that’ll reflect on your business. You will also see what new solutions can do for you and how your new workflows will look. 

Gathering and Presenting Project Details 

With a thorough analysis of your current processes, your business process consultant will gather all the data they need to start working. 

They’ll assess how your systems are communicating with each other and whether there are any clashes between them. If there are, new solutions will be proposed that can improve efficiency and eliminate any redundancies. Furthermore, they’ll identify all aspects of your company that need enhancement and develop solutions suited to your needs. 

You’ll stay informed every step of the way. You’ll learn what your business process consultant is doing to optimize your workflows, and you’ll be updated on every new addition to your systems and every change. 

The business process consultant’s primary role is developing solutions tailored to your unique company needs, so they’ll work closely together with you to ensure your satisfaction. 

Managing and Upgrading Business Processes 

Once you are aware of all the problems and possible solutions, your consultant will start upgrading your business processes. At times, that can involve simply changing up your order of operations or introducing better collaboration tools. At times, it can involve a complete business makeover. 

With their expert technical knowledge, your business process consultant will provide you with solutions customized to meet the needs of your business. 

On the one hand, these solutions might include Advanced AI and machine learning technology to take over mundane tasks and empower you with process automation. New systems could be integrated to ensure you’re getting the most out of your data. Sophisticated tools would be implemented to help you cut costs, decrease downtime, boost efficiency, and improve productivity. 

On the other hand, you might need a simple solution, like a printed out checklist of daily tasks for your secretary. All in all, BPM is generally connected to digitalization, but it doesn’t necessarily have to be like that.

Slow business processes will be optimized and customized to match your current company structure to ensure a comfortable and seamless transition. 

The Benefits of Business Process Consultants 

Business process consultants can bring an abundance of benefits to companies large and small. Their skills and expertise can completely revolutionize your business and give you a competitive edge you never had before. Take a look at just some of the advantages of having an expert business process consultant by your side. 

Fresh Perspective 

A business process consultant is an external hire, and that by itself is an invaluable advantage. When you’re in the thick of things, it can be virtually impossible to spot inefficiencies and determine you’re bleeding money. It can be challenging to see the big picture and identify core problems that could be pulling you back. 

Your business process consultant will bring a fresh perspective and help you quickly assess core issues and develop efficient solutions. 


Your business process consultant has one task – to optimize your processes. That can involve saying goodbye to your beloved old systems that you grew attached to. It can involve moving around departments or even transferring employees. 

The business process consultant will objectively analyze issues within your company and state clearly which areas need improvement. For example, many employees are uncomfortable with bringing up possible issues in your current processes, but the business process consultant will have no problem doing so. After all, it’s in their job description. 

Valuable Expertise 

A business process consultant needs extensive experience and expertise to be able to help you. They’re highly qualified professionals with years of experience. They’re familiar with the most common problems regarding business processes; they know the best solutions; they have the technical knowledge to help you reach your full potential. 

Their extensive expertise will ensure that you get top-of-the-line solutions that will become some of your company’s most valuable assets. 

Improved Efficiency 

Efficiency doesn’t always have the same connotations in businesses. To some, efficiency means simple performing tasks more quickly. To others, it means achieving better results in the long-term. Regardless of your definition of efficiency, a business process consultant can help you improve it. 

At the end of the day, efficiency is simply a better utilization of resources. With their expert knowledge and a fresh perspective, a business process consultant can help you become more efficient. 

Better Business Decisions 

Last but not least, a business process consultant will help you make better business decisions. By automating tasks, eliminating redundancies, and streamlining your workflow, you’ll have better access to data that will empower your decision-making process. 

You’ll be able to focus on the core of your business and avoid wasting time, money, and resources on inefficient processes. 

Improved business decisions can help you boost brand awareness, improve your competitiveness, and increase your bottom line. 


Business process consultants can play a significant part in taking your company to the next level. They’ll help you scale up and ensure the success of your business by upgrading internal processes. 

With the right consultant, you’ll receive cutting edge solutions that will revolutionize your entire organization – from top to bottom. 

Start your digital
transformation today.